Frequently Asked Questions

 

We have many of the most common questions answered for you below. Thanks for your support!

At Kersey Valley Attractions, we understand that plans can change. That’s why we offer Ticket Insurance as an optional add-on during checkout. If you purchase Ticket Insurance: If you are unable to attend your scheduled date and time, you may request a refund of your ticket purchase price. The refund will be issued minus the cost of the ticket insurance (insurance fees are non-refundable). If you do NOT purchase Ticket Insurance: Tickets are non-refundable if you do not attend your scheduled date and time. However, you may reschedule your booking to another available date as long as you make the change before your scheduled ticket time. Ticket Insurance provides peace of mind in case unexpected situations prevent you from attending. Without insurance, tickets still remain flexible for date changes made in advance, but refunds are not available. Service fees are added for both online and at gate purchases. This covers processing, and fraud protection services. Kersey Valley has some of the lowest service fees compared to others venues with similar events.
The Main Parking Lot is at 6948 Cecil Farm Rd, Archdale, NC 27263. CASH ONLY The preferred Parking Lot is located at 1616 Kersey Valley Rd, Archdale, NC 27263. Oversized vehicles are not allowed. This fee help provide police security, staffing, shuttle service with handicap access to transport guests.
Hotels nearby include:
  • Hampton Inn, High Point 336-434-5200 Discounted Rate: https://shorturl.at/vhAHk
  • Courtyard by Marriott, High Point 336-882-3600
  • Fairfield Inn & Suites by Marriott, High Point–Archdale 336-434-0055
  • Holiday Inn Express & Suites, High Point South 336-861-3310
  • Discounted Rate: https://shorturl.at/vhAHk
Camp Grounds: Yogi Bear’s Jellystone Park Campground Resort, Asheboro NC
We proudly support our men and women in the armed forces. A 10% military discount is available on any ticket type for active duty service members, veterans, and reservists. The eligible service member must be present and provide valid proof of military status at the time of purchase. Acceptable forms of identification include: A state-issued driver’s license or ID with a Veteran designation, or DD Form 214 (Certificate of Release or Discharge from Active Duty) (must be presented with a valid photo ID) This discount is available only for onsite purchase at the ticket booth on the night of attendance. Advance purchases are not available. The discount applies only to the individual who served and is not transferable. This discount is not available on Saturdays.
The ticket time on your pass is the time we want you to arrvie in the midway. This helps us manage the flow of guests and ensures a smoother experience for everyone. For example, if your ticket time is between 8:00 PM and 9:00 PM, we suggest arriving 45 minutes early to allow for traffic. This allows you to get through security and get the ID band for adult beverages. Get a bite to eat, use the restroom and be ready to enter the waiting line at 8:00pm. Please note the traffic will cause delays towards the end of October. Saturday's having the most traffic, we suggest planning ahead and allow yourself more time to park. If you miss your time slot we will work on merging you into the next available time slot.
The estimated wait time listed for each attraction is the approximate time you can expect to wait once you are in line. For example, if you purhcased the 8:00 PM to 9:00 PM ticket time you are allowed to enter the waiting line starting at 8:00 PM. General Admission is an average of 1 hour, VIP is 1/3 the wait and Immediate Access is no wait. We limit the number of tickets sold per time slot to maintain these times.
Ticket times are generally set for the day of your visit. If you need to make changes or adjustments, visit spookywoods.com and click on BUY TICKET. Once on the purchase page click on Upgrade Your Existing Order. Here you can add on or change your ticket. Enter your order number and get a code by email. Once verified, upgrade options will appear.
We have three tiered ticket types that are based on wait times. General Admission is an average of 1 hour wait in line, VIP is 1/3 the wait and Immediate Access is no wait time. You can upgrade your existing order by entering your order number on our ticket purchase page and selecting the VIP or Immediate Access ticket. https://spookywoods.fearticket.com
For your safety, we do not allow entry if you are pregnant. The attraction involves intense scares, sudden movements, and uneven terrain, which could pose risks to both you and your baby. We recommend a future visit when it’s safer for you to enjoy the experience fully."
The actors won't touch you, but they will get very close. You might occasionally brush against their costumes or props, and you may also come into contact with some of the sets.
Absolutely not. For the safety of everyone, there is a strict no-touching policy. If you push or touch an actor for any reason, our security will escort you out of the attraction immediately, and you could face assault charges. We ask that all guests respect our actors and the rules to ensure a fun and safe experience for everyone.
Most areas of the farm now accept only card and mobile payments, you can pay with cash at the ticket booth, at the gift shop in the midway, and for parking (cash-only). We appreciate your understanding and look forward to making your experience as seamless and enjoyable as possible.
If you come with cash and not with credit, debit, or mobile, there is one option available. A cash-to-gift card option is available at Gotcha Covered. Guests will be able to transfer cash onto a Kersey Valley gift card. The gift card can then be used throughout the farm for purchases.
We accept all major types of card payments that our POS system accepts. We also accept all digital, contactless payments that Square accepts, such as Apple Pay, etc.
If you have money left on your gift card the value that remains on the card can be used at our farm on future dates. It will not expire. Or you can go to Gotcha Covered and receive cash back for any money left on the gift card.
Your entire group is allowed to enter at once, we suggest a max of 8.
The art department and build crew work full-time year-round to make Spookywoods a fresh experience each season. The attraction has been greatly expanded with new themes and sets since last season. We are known for chaning so much it's like a whole new haunt each season.
Yes, see the calendar link for live availability: Click on the BOOK button on any page to see the dates we are open.
Click on the BOOK NOW button on any page and see live availability and pricing. Pricing is dynamic, so buy early to lock in the best prices.
General has the longest wait times.
VIP Fast Pass is 1/3 the wait of the General Admission line.
Immediate Access has no wait
When you purchase 20 or more tickets you will receive a $5 discount on General Admission tickets. This discount is not available on Saturdays and must be ordered over the phone during our normal business hours, Monday through Friday from 9am to 5pm by calling 336-431-1700 and asking the AI agent to transfer you to a live person. There is only one ticket for all participants on the same QR code. Everyone must enter the attraction together, No shows are not refundable.
No, we do not have a drop-off due to people that follow each other caused a major traffic issue. If you need to drop off you will have to wait in the line and tell the parking attendant you are dropping off.
Age under 12 and not recommended, however, if your child is mature enough to understand our monsters and only pretend to want to eat them, we will leave that decision to you. There are no refunds for leaving early.
Yes, you can upgrade your General Admission to VIP on the ticket page at https://spookywoods.fearticket.com. Scroll down to the green Upgrade Existing Order box.
Kersey Valley is committed to enhancing accessibility for all visitors to its attraction. We have made important improvements such as providing accessible parking and restrooms, as well as paving the midway and park roads for easier mobility. Handicap lifts on our wagon rides is another investment we made to provide entertainment to anyone needing a lift. Ensuring that everyone can enjoy the experience, regardless of their mobility challenges, is a key aspect of promoting inclusivity. While Kersey Valley strives to make the attraction accessible, it's important to acknowledge that in certain areas, such as natural wooded environments or narrow pathways, it may be difficult to achieve full accessibility without compromising the authentic and atmospheric nature of the attraction's design. However, the park does offer alternative routes and accommodations for individuals using wheelchairs or facing difficulty walking. For visitors with disabilities or mobility challenges planning a trip to Kersey Valley Spookywoods, it's advisable to contact the park staff upon arrival. They can arrange for a staff member to assist your group and guide you through areas that may be less accessible. They will also discuss any alternative routes or accommodations available to ensure a safe and enjoyable experience. For a more comfortable and less crowded experience, it's recommended to consider visiting on Sundays when the attraction tends to be less crowded, making navigation easier for everyone. Ultimately, Kersey Valley Spookywoods strives to strike a balance between maintaining the authenticity of its spooky atmosphere and ensuring accessibility for all visitors. Kersey Valley making dedicated efforts to accommodate a diverse range of guests and provide a memorable experience for everyone.
**Strict Warning: No Video, Photos, or Livestreaming Allowed Inside the Attraction** We absolutely and unequivocally forbid the use of any video recording, photography, or livestreaming within the confines of this attraction. This policy is in place to preserve the immersive experience for all visitors, maintain the element of surprise, and protect the privacy and safety of our performers and fellow guests. Violating this prohibition will result in immediate expulsion from the attraction without refund. We take this policy seriously and will enforce it rigorously. Your adherence to this rule is crucial to ensure a safe and enjoyable experience for everyone. Thank you for your understanding and cooperation.
Leave all pocketbooks, bags, food, drinks, drugs, vapes, lighters, knives, guns in your car. We will not hold items, you can throw them in our trash can at the gate. Small purses are allowed for personal items.
If there’s one thing us southerners enjoy, its’ eatin’! Whether it’s local Carolina BBQ at Joe’s, Mexican at Pancho Villa’s, steak at Long Horn or pizza at Pizza Wing King, there are plenty of restaurants to choose from. But why leave when you can also enjoy plenty of downhome goodness from our own Tumbleweed’s concessions, open in September, October, November and December. There’s plenty of drinks and snacks to keep you going all day long.
Are tickets refundable? Tickets to Kersey Valley Spookywoods are non-refundable unless you purchased Ticket Insurance during checkout. What is Ticket Insurance? Ticket Insurance allows you to cancel or reschedule your visit for any reason based on the terms provided by the insurance provider. If you think you may need flexibility, we highly recommend adding it during your purchase. What if Spookywoods is closed due to the weather? If the attraction is closed due to weather or other unforeseen circumstances, you have two options: Reschedule Your Visit Use the “Upgrade Your Existing Order” link found on the purchase page Request a Refund If the event is closed and you did not purchase Ticket Insurance, you may request a refund by emailing us at info@kerseyvalley.com Can I change my ticket to another night? Yes! You can reschedule by clicking the “Upgrade Your Existing Order” on the purchase page. Without Ticket Insurance or a weather closure, tickets are non-refundable. How will I know if Spookywoods is closed? We email the ticket buyers and post closure announcements due to weather or other issues on our website and social media pages. Always check before heading out if the forecast looks questionable.